At ChicFolia, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund under the following conditions.

Eligibility Criteria

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unworn, and in their original packaging with tags attached.
• Proof of purchase, such as the order number, is required.

Non-Refundable Items

For hygiene reasons, the following items are not eligible for refunds:

• Final sale or clearance merchandise
• Items without original tags or packaging
• Products that have been worn, washed, or altered

Return Process

1. Contact our support team at [email protected] with your order details and reason for return.
2. Once approved, you will receive instructions for shipping the items back to us.
3. After we receive and inspect the returned items, we will process your refund within 7-10 business days.

Refund Methods

Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account, depending on your bank or card provider.

Exchanges

We currently do not offer direct exchanges. To receive a different size or color, please place a new order after initiating the refund process for the original item.

Shipping Costs

Return shipping fees are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).

Contact Us

If you have any questions about our refund policy, please reach out to us at [email protected]. We are here to assist you.