Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. Express shipping (2-3 business days) and international shipping options are available at checkout. Delivery times may vary during peak seasons.
What is your return policy?
We offer a 30-day return policy for unworn items with original tags attached. Return shipping is free for US customers. Please contact our support team at [email protected] to initiate a return.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link to monitor your package's journey. You can also track your order through the shipping carrier's website using your order number.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by destination. Customs duties and taxes are the responsibility of the recipient according to local regulations.
How can I contact customer service?
For any inquiries regarding orders, products, or policies, please email us at [email protected]. Our team responds within 24 hours during business days.
What sizes are available for your clothing?
Our trousers, matching sets, dresses, and tops are available in sizes XS to XL. Detailed size charts with measurements are provided on each product page to help you select the perfect fit.
Are your products ethically produced?
We partner with manufacturers who adhere to ethical labor practices and sustainable production methods. Our commitment to responsible fashion is reflected in our carefully curated collections.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, all orders are packaged in our signature ChicFolia boxes suitable for gifting.
Can I modify or cancel my order after placement?
Orders can be modified or cancelled within 1 hour of placement by contacting [email protected]. Once an order enters the processing stage, changes cannot be guaranteed.